We preordered a new Samsung NEO-QLED tv. It was shipped on March 12 and said expected delivery date was March 18th. On March 17th I contacted customer service because tracking showed no update from "shipped". I was told that the TV would be delivered on the 19th, I would receive a call to set up a delivery appointment. Being a day late was no big deal. On the 19th after receiving no call to set up appointment, I contacted Samsung(no easy chore). The tracking now showed no expected delivery date and they have no idea where the TV is located. Samsung uses AGS and I am not sure but I believe FedEx makes the delivery to the final destination. I was told to wait another week to see if they can locate the TV. After this issue I have looked into ASGS deliveries of Samsung products and there are many complaints. If you are dead set on buying a Samsung product, my advice is to buy it from a local dealer and make sure AGS is not involved in shipping or delivery.