My buy one get one free Samsung Galaxy Buds + got super glitched and came out to $166 so I talked with a rep through chat and they said that they would offer me a $80 refund so that I would go through with the order and not back out. Went through with the purchase and after a confirmation of delivery was told to chat again to receive the $80 refund, did that, and 2 days later got DENIED my $80 refund. Went ahead and called and their chat rep told me that they would escalate the ticket to take care of it and NOT TO WORRY. 5 days later got no response and no follow up email. Called again another chat rep basically told me the same thing and that the first call in is still pending and PROMISED me that I would get the $80 refund, so now I have 4 people telling me that I would get a $80 refund. 2 days later no response no follow up. I called again about the tickets and the person read the past tickets saying they got denied because my "screenshots" were unclear and that they couldn't price match because these specific buds are no longer available. So returning today for a full refund. Long story short, Samsung Customer service will say anything to get you to buy their product but won't follow up or even honor their word. I get their Customer service probably has no power and the final say comes from the Sales department, but it just feels like I've been lied to all for $80 in a span of two weeks.