I have worked in tech support for many years, in a smaller company. I could not believe the level of knowledge, candor, and problem-solving skills of the support agents at Samsung. I found that as I pursued my question (Where can i find the APK file i just downloaded) I only got more frustrated. My first email was met with a response, telling me they are unable to help. A quick one-line response, i bet it was copy and pasted. No direction on how to solve it, no helpful tips on what to do, nothing. So seeing as my email didn't work, I took time while at work to jump on and speak with a live agent. From the moment we started to speak i could tell i was being rushed through and bothering him with my questions. Not only was this not a timely/quick endeavor, but I was getting help from google not Samsung. The solutions i tried are very clear responses the agent is asking google because they didn't work and had no evidence of background knowledge on the subject. This i think will forever sour my idea of Samsung. These phones are far from cheap, and the company is global. I can almost guarantee that with a product as unique as this and no form of reliable support, i will not be choosing this company again. Almost forgot. I catch the most unethical things about this company and how they treat their clients. Not only is the "1-5 star feedback bar" configured to auto pick 5 stars. The options under the text box that i write this is, has more unethical options. "How quick did the company reply to your queries?" This option jumps from 6-12 hours to over a week. Not leaving options for the more likely case, it took a couple of days to respond. Im appalled by this and many things i am finding out about Samsung. Luckily i work for a global company as well, and can make sure we take Galaxy phones off of our list for our employees. If we are going to spend this money, we will go with a better company. Also as i scroll i see that this is not news to most. That most people have issues with this company, judging by the reviews. I will be copying and paste this to as many review sites as i can, hopefully, I can help stop people from walking down the same road as the rest of us.