After Samsung has had my Galaxy Buds+ for 3-4 weeks and after 6+ hours of being on hold and talking to many reps, this still hasn’t been resolved and my item is being shipped back to me without being repaired. This is despite them telling me it’s under warranty and will get repaired then shipped back to me. Warranty will expire before I receive my buds back. They claim they will honor the warranty when I reship them back to them as the most recent rep had created a new ticket. I’m disgusted by their customer service, they have lied, hung up mid call, attempted to collect money for warranty repair, they’re extremely slow and they don’t seem to know anything about their service or product. I wish I could give less than 0/5 stars.