Worst customer service I have seen. I have been hung up on lied to tons of incompetence. They don't offer one for one exchanges they only offer refunds and call it an "exchange". They can't get a ticket number right. They can't get the ticket information right. They had the nerve after two months on the phone with them to offer me a pro rated refund. Even the manager I got on the phone with them got my ticket wrong. Their customer service is untrained. They can't hear you on the phone. I have spent over twenty hours with them on the phone and they still can't get a simple ticket right. They are just plain ridiculous.