One of the worst companies, I have ever dealt with. Their sales systems are totally rigid and inflexible so when issues occur, the options to find resolution are convoluted painful (time wise and financially). Case in question, I ordered a Samsung Galaxy S21 ultra with 512GB storage and 16gb memory. I received an email advising of 2 - 4 weeks for customisation as the colour I picked was from their exclusive range. Actually it was one one of two colour options available at the time of placing my order. Within minutes of placing the order, I received an email stating that I would receive the phone in 2 - 4 weeks. The next morning I had an email saying that my phone would not be dispatched until five weeks for date of order. I also read that same morning a news feed on the BBC news page issued from Samsung that they were having issues with a shortfall in chips for their electronics. I called Samsung UK customer service and spoke to someone based overseas. They guaranteed that they would be able to complete my order, as their systems would only allow purchases for phones where parts were already in stock. This morning nearly four weeks from my purchase I received a text saying Samsung could not supply my order. I called customer service to see if switching to another colour would help. Again directed to an offshore agent, I was told I could not switch that I would have to cancel and reorder. I asked for a Manager and after waiting over 20 minutes on hold I was told none are available, as they are all in a meeting. Upon trying to it seems that it was actually the storage and memory spec that was the issue. So opting for the lower spec and selecting a colour that said in stock (admittedly I did not open the small pop up box when selecting the colour). I had an email saying order 2 - 4 weeks delivery. Again I took to the phone, apparently the Samsung direct order colours are not in stock items. With the text sent by Samsung saying they only have limited number of the S21 Ultra. I really did not wish to risk waiting. So called customer services again. Samsung customer service were not able to advance/accelerate my order, even though I had already waiting for nearly four weeks and then they let me down. They were also not able to alter my order to a different colour. Their inflexibility meant the only option was to cancel and pay for another phone. I now have to wait for up to seven days for my previous two orders to be refunded, that includes that order they could not fulfil. No real apology, I was offered £50 voucher. Pitiful for the inconvenience I have been caused and that I have had to pay nearly £3k to Samsung and it will be a week before I get the £2k refunded. If I had not already purchased a new case and expensive screen protector for the S21 ultra, I was expecting next week. I would have gone to another phone manufacture. I genuinely like Samsung product but have such a bad taste left after dealing with Samsung customer services. They were the ones who let me down but were not at all flexible, helpful or at all apologetic in their stance. I will never purchase another Samsung product, when our Samsung fridge, TV, Washing machine and microwave expire LG will be receiving my business.