Their gas installation instructions that came with the stove were wrong and now they are refusing any responsibility for moving the line. WORST customer service EVER! Called 5 times, on hold forever, constantly starting over with agents that refuse to actually listen, read, or understand the issue - appear to be trained only to say no. Refuse to let me talk to a supervisor and keep cutting me off despite my polite attempts to get through to them. They are completely in the wrong and refuse to help. I've followed all their cumbersome steps with no resolution nearly 4 weeks later I still have a stove stuck in the middle of the room due to their incorrect instructions. NEVER buy again.