We purchased a TV from the Samsung website. It arrived with a 12" Crack on the back. After being passed around to 8 different departments I was told that they have no way to simply exchange the TV. You know, something that major and minor companies have figured out how to do for over a century. It is a TV from last year and stands a decent chance of being sold out by the time we finish the return process. No exchange, no holding a TV for purchase once the return is processed (10+ days). You're just SOL if they sell out in that time. Either fork over another grand for this year's model or go elsewhere. It would just be nice if they cared about their brand enough to do something minor that every other company does quite easily.