Terrible customer service it was to be delivered in first week of march. first they said there was an issue with payment stating that my bank (samsung financing) had not authorized payment. no one informed me of this. then xpo took 3 weeks to deliver the range on march 26th. then their delivery guy lied to me saying the range would not fit in my kitchen and left. i immediately chatted with samsung and supposedly they would arrange a redelivery for me. after contacting samsung several times, xpo several times, and have multiple service orders, and waiting for the hub to communicate with samsung and xpo, i am still waiting... it's april 7th... do not buy from samsung... save yourself the hassle. learn from my mistake. they do not value you as a client. there is no sense of urgency. no one appears to want to work.