Samsung cares nothing about their customers. They lie. They don't try to resolve the issue. I ordered a Samsung TU7000 70" tv on 4/6/21 and was told it would be delivered on 4-13-21 between 900 - 1300, so I took time off work to be available for the package. As of 4-7-21, I hadn't received conformation of my purchase so I called Samsung. The lady apologized an sent several emails including "tracking" with AGS but all tracking ever stated was "in transit". It never gave any location. Then on the morning of 4-13-21 I get an email from Samsung @ 9:13am that received my order, then seconds later I receive another from Samsung stating they had "processed my order and confirmed my payment and will send my shipment. Look for an email with a tracking number soon." Now I'm angry! My order is expected to arrive and they are just now processing it. So I call Samsung. While I'm on the on the phone with them, I get a text from the carrier stating, "delay in delivery. when package arrives, we will reschedule." At this point I'm furious and demand to speak to a supervisor. While talking with him I get a third email from Samsung stating, "Your Samsung order shipped today". The superior then tells me I'm not getting emails from Samsung, so I read him the email address and ask if that is Samsung and he says yes but those are automated and should have been sent when my order was placed. Should've, could've, would've but they weren't! I finally talked with carrier and they now confirm they have package 4-16-21 and will deliver 4-19-21. Almost a week later than promise and another day I'll have to miss from work. They told me the carrier would schedule on a day that was convenient, I told them; " 4-13-21, THE ORIGINAL scheduled day WAS convenient for me." Samsung offered my $75. That doesn't cover half a day pay for me. Samsung LIED! They didn't process and ship when they should have. They inconvenienced the customer and really don't care. I requested a sound bar (HW-A450) to make up for their mistake but they refused. Since they think so little of me and my time I want a member of the corporate office to contact me and explain why their customers don't matter.