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Anonymous
I ordered my kitchen appliances suite on 2/19/21. Paid in full! The refrigerator was out of stock, so delivery would be 2 months later(4/19/21)! I got a call on 4/16, that refrigerator was discontinued!!! Called showroom store(Home Depot), they stated it was Samsung’s call! After a whole day of trying to get answers; I was offered another inferior model which I didn’t accept. Spoke to supervisors which promised to get back to me,with no avail! Called Corporate in Ridgewood New Jersey but since purchase was not made online; it was up to business center! They said; they would make delivery for 4/28, but they would have to find a warehouse that had our fridge model! I told them no thanks; you’re looking for a floor model, which I will not accept after paying full price! I would have accepted a newer model with all the features of the original; but it wasn’t offered! Not even compensation after waiting 2 months to be told a lie that it was discontinued! I had purchased a kitchen suite 3 years before from Samsung, & returned as a satisfied customer! I was very disappointed & lost trust in your company! Think twice before you fall victim to their trap!!
3 years ago
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