Purchased new Samsung French Door refrigerator 10/20. Unable to remove bottom shelf to clean after item leaked (shelves are NOT leakproof). Discovered that the clips necessary to push in to release shelf are not there. Was this item defective or a return? Don’t know. Samsung c/s has been less than helpful. At first after an hour long conversation I was told that parts would be replaced at no charge. Explained in detail which parts & sent photos. Repairman came, looked & I was advised that it would cost $471.00parts/labor to repair. That’s 35% of the purchase price. After a 2nd 1 1/2 hour phone call I was told parts would be covered under warranty. Today Samsung called me. Apparently no one knows anything. They can’t seem to figure out what needs to be replaced. They can’t tell me if they will charge me. I am currently on the phone with Home Depot to have them pick up brand new, still in the box Samsung dishwasher, cooktop, double oven & range hood that were to be installed after renovation was completed. I will be throwing out the refrigerator as well. I’ll go with GE. I never needed to contact GE’s c/s as their products are built right. I should have learned after having the washing machine that was recalled because they were blowing their lids. Samsung ‘fixed’ that & the machine never worked again. Washer wouldn’t completely drain & spin. Just kept refilling. It would do that for hours if not interrupted. Ended up getting a Maytag. I kept the Samsung dryer but don’t expect it will last too long as it seems Samsung doesn’t build products to last.