probably the worst customer service experience I have ever had. I have been a Samsung customer for over 10 years and while I generally like their products their customer service is terrible. their representatives lie to get you off the phone. I ordered their top of the line Z3 in Thomas Payne addition and had trouble getting the order to go through so called customer service. they told me the order did not go through so I would have to re-order. I checked my credit card company and it showed a pending charge for the first order so I called them back they assured me that the charge would not go through and that the original order had not been placed. I was also told that the charges would not be processed until the phone shipped so I had mothing to worry about. Today I got charged for $3074 added to two credit cards. when I called Samsung they basically told me it was my fault because I ordered two phones and I couldn't cancel the order even though it had not been shipped and would have to refuse delivery in order to cancel. I then asked for a supervisor and have now been on the phone on hold for an hour and two minutes. Samsung does not value their customers and I guess the good news is that they treat the customers who are willing to spend $3000 with them the same crappy way that they do those that buy their low end phones. Time to change my brand loyalty to someone else.