Summer from hell thankyou samsung Start of summer holidays and the worst thing happens... the washer dryer decides it wants to burn the house down! Call samsung expecting rapid response and am told no more than 10 days and it would be back working again. On day 10 engineer (22 but seemed competent) comes out to inspect unit and decides he needs to replace (honest) drum spider, valve, front panel, (nearly a new unit) engineer came back 22 days later with parts that I had to chase for because ACL (Samsungs repair partner) didn't think to tell me that the parts were in. After a 59 minute wash (speed setting) which took longer than an hour. Machine was smoking again and not washing. Called ACL again with much aggression and non understanding from ACL office staff to get engineer to come back that day, (only after samsung got involved when ACL put my wife in tears) engineer stated that there was nothing wrong but proceeded to report that the rest of the interior needs replacing (his words) saying that after that the machine is a write off because its a new machine inside) 19th of August (my birthday) engineer replaces parts that he said before needs replacing and reiterates that there is nothing more he can do other than writing off to samsung if needed. I put a single pair of my own underwear in for a dry cycle on sensor. (Bear in mind that they are clean and dry themselves.) The machine asked (on sensor) for an hour and fifty minutes to dry my underwear, which I allowed. After that cycle I checked my progress and my underwear were hot, wet and smelt like sewage. (Like I had cleaned the toilet with them after I had used it) Whilst this is a novel party trick I thought I would give the machine a fair chance to be a washer dryer. I put in a load of washing (vetted by the engineer as being within the capable weight limits of the machine on both wash and dry) And put the machine on wash and dry, not only was the machine melting my counter top from underneath but the machine proceeded to have a hissy fit over being too hot and decided after flooding the kitchen that it wanted to keep my clothing in a bid to cool itself down (or something to cuddle I assume because it felt poorly it is after all a very young machine and I think needs a teddy) I have an hour long video of the machines behaviour with a very colourful commentary that you would expect from a sketch show. Engineer comes out on the 26th to not only bring backup to prove that my question of competence is not an issue and to expose us to more risk of catching covid, but to blame wessex water, ariel (washing capsules), mine and my wife's intelligence and to test my patience. During this visit the senior engineer was so belittling that he was upsetting my wife who asked me to tell them to leave, my first request for their departure was met with confusion and the traditional "what?" My second request which did not include the word please was met with the engineers leaving so quickly that they left their tools behind which samsung themselves told me to sell on ebay fir a profit, I offered ACL the chance to collect their tools and was asked to put them outside the door which I did, the engineer has lied about this and made me out to be "crazy".Samsung want to send these people again but the police have advised not to as it is illegal to knowingly cause distress to disabled individuals. I don't like excuses or liars.