Samsung's customer service at least the Smart TV Department is horrendous. Instead of solving my problem they only made it worse 😡 My 2017 model TV has no more storage space, I was told to delete my apps(only 2 were downloaded Youtube and Disney+) and then to do a factory reset. Of course even after a factory reset my storage is still full and my 2 apps are gone. When asking how I can clear the cache and unwanted files(Because CLEARLY THAT IS TAKING UP ALL THE SPACE WHEN I ONLY HAVE THE DEFAULT APPS BUT NOBODY THAT I TALK TO UNDERSTANDS THAT) even after telling them my TV's Model Code number, the instructions I get are the most basic instructions found on google and were not consistent with the available options in my TV settings menu, so they were useless. My TV storage is full for no reason and not even Samsung's "trained professionals" can provide any help. Useless idiots who have no idea what they're doing.