Samsung has horrible customer service, I was requesting a refund from a dishwasher that I received that was leaking water and they offered me 420$. I sent all the papers they asked for and they stated in an email that they received only the last page. So I faxed it in. Needless to say it was in there time frame and they took money off of my refund. They keep sending me texts asking to sign the terms and conditions but it grayed out and you can't sign it. Thats why I didn't get it to them in time in the first place. But still decided to take money from me, even though this was on them. I then got another text to sign the terms and conditions for approval of the refund and again you can't sign it. I feel they are doing this on purpose so they don't have to give you your full refund. This is BS. and nobody even seems to care. Hopefully I will receive the little amount that they are now offering. But not getting my hopes up. Im sure I will have to Play their games and fight till the end. NEVER again will I buy a samsung dishwasher or any product just so I don't have to deal with them EVER AGAIN.