Samsung Smart TV Customer Service is HORRIBLE!!! They do NOT help in any way possible. If you're unable to provide one piece of info on the product, they can no longer proceed in helping get the issue rectified. Instead (as I was told) they will "note" the account so when you decide to call back later, they can pick up where they left off!!! I am beyond LIVID as the whole purpose of customer service is to ensure that the CUSTOMER has some kind of resolution before hanging up. Leaving a "note" on my account, in the hopes that I would call back is beyond stupid, especially if I am demonstrating frustration with the responses given. ABSOLUTELY HORRIBLE AND OF NO USE!!! IF I COULD GIVE NEGATIVE STARS, THEY WOULD BE -100!!!!!! #useless