After I cut the cable I wanted a new "smart tv" for the bedroom, and I wanted it full 1080p HD in 32", and Samsung was one of the only makes other than Vizio. Don't want Vizio so I bought the Samsung. 4 months later the remote doesn't work so I call Samsung customer service. Of course I get someone on the other end that's almost impossible to understand because of the heavy foreign accent, but we work through this and I give her all the pertinent information she asks for, remote model and serial number, TV model and serial number, she takes it all down and states I should receive a new remote in 7 to 10 business days. Well a week goes by and I get an email from another person in Samsung customer service asking for a PICTURE of the remote showing the SERIAL NUMBER on it. I replied that I already gave all that information to the person I talked to on the phone, and since I was told a NEW remote was ON THE WAY, I THREW AWAY the old remote. So this Samsung customer person replies to me AGAIN that they need a PICTURE of the REMOTE and the serial number, and I replied back, WHAT PART ABOUT IT'S BEEN THROWN AWAY DON'T YOU UNDERSTAND? At this point I've had it. If they needed pictures of the remote they should have asked for them IMMEDIATELY, not a WEEK LATER, and I was also quite astonished they'd make such a huge stink over a $10 remote. You'd think I was requesting something worth hundreds of dollars be replaced. I even offered to send the malfunctioning remote back to them but was told that wasn't necessary. But I finally told them to just forget it. I found the remote on Amazon for $10 and bought a new one. But as far as Samsung customer service goes, what a massive disappointment. I'll be very reluctant to ever buy another Samsung product.