I had my dishwasher for 2 years , one nitght I believe it was 8/30/2021 give or take a day the LC light comes on. First thing I google what that could mean and the searched advise the is a leave and to check water line and hoses. We did that no leak , my husband happened to touch the rights side of the machine and the padding was soaked. It appeared the water was coming from inside the of the machine itself. When we opened the machine we see the defect inside the tub area. Lower right hand side. So we are reading the manually and of course we are out of warranty but low an behold lifetime warranty on the tub/drum. Awesome right ! We call Samsung we tell the situation they tell us they are going to send out a tech to review the machine still awesome right, the tech comes for some reason he walks in with a replacement door . We asked what that was for he said , I was advised the door was broken. My husband and I was like no door issue it is leaking from the inside out . The tech put the door to the side and went and looked at my dishwasher, him and husband are discussing the issue. The tech agrees its a defect but he has to call his boss on facetime so the boss can see. The boss is on facetime and tell his tech the dishwasher dropped and that is why it is broken mind you there is no physical damage that it was dropped and how can they determine this through facetime and all along the actual tech in my home is agreeing it is defect. I don't know maybe I am crazy not so awesome. After us calling and promised calls back which we never got. Today 9/15/2021 we finally called back and insisted we speak to someone and they did give a supervisor . the outcome the reports indicates physical damage therefore that voids the warranty , not awesome. I was baffled there is no physical damage i offered to take picture or put them on facetime if it worked for them why cant facetime work for me they where not having it and they will not honor the warranty. Beware of Samsung appliances and there customer service they hire a third party company to come in and the person they send in does not make the final call they have to call another party on facetime and have go by whatever that person on the phone very sad