Purchaed a brand new 70 inch smart t.v. several months ago from Best buy. 6 series UHD LED. Stopped working out of nowhere. Contacted Samsung warranty I registered this product with my Samsung account and it was still under factory warranty. Did some troubleshooting with Samsung representative over the phone, and they arranged a repair service to come to my home and fix this as this was a product malfunction deemed worthy of Samsung repair. T.v. would not turn on but the sound worked. Had this professionally installed up on my wall in my living room. First repairmen arranged with Assurian. They took the t.v. down and replaced the motherboard. Still didn't work. They came back two weeks later and replied motherboard again and the panel and other parts. Still wouldn't work. More parts continued to come in the mail and Assurian was scheduled to come back the third time on 09/07/2021. They were a no call no show. Called Samsung. Samsung initiated an ENR escalation for t.v. replacement. However, Samsung warranty insisted on another engineer to try to fix again with more parts. He came from Lakes Electronics to my home on 09/24. Took t.v. down. Told me the panel was cracked and wrote in his report and left. Called Samsung back and they told me the ticket was closed because of water damage and physical damage not covered under warranty. Told them the last people to touch this t.v. still mounted on the wall and it was left unplugged was their repairmen. Samsung told me to call Assurian myself and file a complaint. Samsung also told me I was refusing to understand. Refused to provide any email or provision of the initial t.v. assessments written by Assurian. Said they didn't exist. When I inquired about the many parts sent via UPS to my house AFTER the 2nd repairmen took apart the t.v. and changed internal parts, Samsung told me they never had this information and I damaged the t.v. myself. Very discouraged to be blamed, called a liar, and accused of "trying to gain something" by Samsung warranty. 9 phone calls. Two third party servicemen. 3 house calls at my home and 4 house calls from Samsung arranged repair services that were cancelled or no call no show. Buyer beware. Keep a paper trail and log all encounters and get names. Don't let Samsung force you into a position where it is your word versus multiple repair companies. ENR escalation was more like a de-escalation. I would rather just pitch the t.v. and buy another than be belittled, yelled at, and called a liar and be accused of pulling a fast one when I was just following Samsung repair protocol to ensure their t.v. was fixed while under warranty. After missing days at work and hiring house sitters to be present for these repairmen and hours and hours on the phone to defend myself, I would rather have no t.v. than the stress Samsung put me through. Accountability is part of most companies mission and vision statements. Samsung should consider reviewing their ethics policy for customers.