I purchased a fridge in April 2021, cut to August 2021, heard a weird noises coming from the fridge. The next morning the freezer was not working at all. Contacted Samsung and tried to trouble shoot from home like was suggested. After unplugging and so on, Now the fridge is not working. Contacted Samsung service and had to wait a week to have it looked at. Diagnosis the Compressor went out *insert eye roll here * It would be over a month before the techs Boss could come out to do the repair because he is the only one certified, so he suggested an exchange. So then comes the process of getting that approved, weeks later after us doing all the contacting, we have never been contact once from Samsung, let alone best buy where we purchased it. I receive an email that my request has been approved on 9.7.2021, Email states Best buy would contact me within 3 days, I finally called and received the RA# that I should have been contacted about, again no one from Samsung contacted me about anything, and now Best Buy hadn't contacted me about the exchange. So I go to the store and talk to the manager (the most helpful person thus far.) FINALLY got a new fridge order on 9.28.2021 one month to the day the fridge went out. New fridge order CANT BE DELIVERED until October 27th, now 2 months since fridge went out. This has all just been a horrible experience and doubt I will ever buy Samsung again. Now comes time to file the Food Loss dispute and Samsung only covers $200, well I am sorry but when you're selling a 28 cu ft fridge there more than that in there total cost was $460 for my food loss, which I know I will not get reimbursed for. Let me not forget I had to buy a $400 Magic Chef fridge from Home Depot, just to get me thru these TWO months with no fridge, It keeps my produce fresher than the Samsung every did.