I have never been so frustrated dealing with this company and their service. I am literally shaking right now while trying to type this complaint. For over two weeks I have been trying to get my bulbs replaced in my microwave. It has yet to happen. I own a microwave, 65” tv, dishwasher, refrigerator, and stove all Samsung products. The microwave is my second one that replaced the first one. The changes they put me through, all bc I needed replacement bulbs is utterly ridiculous. They made me feel as though I had stolen this microwave. I will not recommend Samsung to anyone of my friends and family. I will never buy another Samsung product ever.