I placed an order totaling $4790.00 with Samsung. The trucking company lost, misplaced, and refused to deliver my order. Confused? The first time I contacted the trucking company...the order was not there. The second time I contacted the trucking company, they needed to re-schedule the delivery because they did not have an installer per the contract. The third time I contacted the trucking company, they informed me that my home was too far and they don't deliver to my city. Hmmm... SO...I called Samsung and told them what was going on with the order and then proceeded to cancel the order. I was given a cancellation number on the phone and assurance that the refund would follow. I requested a confirmation email detailing the conversation with the Samsung customer rep. of the cancellation/refund, but it was sent. Very long story short....I've spent hours, literally HOURS on the phone between Samsung, XPO Logistics (Phoenix), and Capital One attempting to get my money back. Samsung is waiting for paperwork from XPO confirming that the appliances are en route back to Samsung before Sansung issues my refund. XPO told me that the order is canceled and indeed en route back to Samsung. Anyway, it's been well over a week and I still do not have my refund! Samsung may have quality appliances but the customer service is horrendous.