I purchased a Samsung refrigerator French door bottom freezer. Within three weeks the compressor went out. They’ve agreed to replace it but it took them two weeks to even get anyone to come out and look at the refrigerator first. I’m going on my fourth week without a refrigeratorI still haven’t heard from them when I can expect the delivery. I must’ve called customer service about 10 times and you get the same story from them That they are sorry for the inconvenience asked to talk to a manager and conveniently the managers already busy with another caller. I don’t know how long they think a person should go without a refrigerator I’m still having to make payments on it even though it doesn’t work. I’m happy that they’re willing to replace the refrigerator but I lost over $220 worth of groceries plus I had to go and buy a mini fridge just so I could keep the basics. I will never do business with this company again. I always had good luck with Samsung products before I don’t know what happened to this company but they are terrible. Would not recommend buying anything from them. I gave them one star because zero was not an option.