They don't even deserve 1 star. In less than a year, my Samsung TV started peeling on the edges, so they offered me a refund after giving me inconsistent instructions on what I needed to do (send back the TV, peel the label off, keep the TV, dump the TV, full refund, e-coupon only for Samsung.com, etc...). After the refund was finally approved, it's been 2 months and I still haven't received my simple emailed coupon to use to purchase a new TV. Every call (more than 10 calls at this point) tells the same scripted story that it's being reviewed and they won't provide me with more details, won't let me talk to anyone else, and won't give me specifics on when I'll get a simple refund. Many reps are rude and won't listen to what I have to say. Based on what I'm reading here in the reviews, it's common among all Samsung products. It's not worth the headache and I'll be moving on to a different brand from now on. Screw Samsung.