My son bought me a Samsung S20FE, Samsung Galaxy watch and ear bud. The ear bud wasn't working properly on the get go and we returned it. At this point they took away the protection plan because of the return. I kept the watch and the phone. Soon after the phone began to drop calls. I called Samsung, the tech told me it's a software issue and I should bring it to their authorized dealer, UbreakIfix. The tech at the store destroyed 3 years of work and important information from my accounts and phone and would not own up to it. They send me to Samsung and Google to fix their mess and Samsung sent me back to them. Never got Google. I was back and forth for some time between Samsung and UbreakIfix when UbreakIfix finally admitted that they messed up but it was my responsibility to back up my phone and they didn't need to tell me that. They even wrote lies in their notes to say I told them I didn't care about my information which is actually my life...yep. Told the tech that my phone is still dropping call, he told me I need a replacement and then a long story of how it's better to go directly to Samsung to save time. I did that, Samsung told me that it will take up to 10 days to 2 weeks to try and resolve the issue with my phone without a loaner. I explained that I used my phone for everything and I have kids in school and asked for a loaner. They told me I can't get one and the only way I get a replacement is if I send it directly to Samsung techs (after sending me to UbreakIfix..their authorized tech and destroying my data) so that they can determine if they can fix it and give permission for me to get a replacement. It's sad that a large company such as Samsung treats customers with little or no regards and has no business morals and ethics. I was a big fan of Samsung. Every thing in my house is from Samsung...moving forward I will never spend my hard earned money with Samsung again. It's sad but life goes on and as disappointed as how I feel that I wanted to cry so badly mostly because of lost data. I have to tell myself that life goes on and cut my losses.