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Samuel A Kain
I purchase Samsung galaxy 2 smartwatch April 2021. In September 2021 the watch stopped working stuck at "rebooting" message. Nothing worked after that. As I was hoping to repair the watch under warranty coverage, I sent my watch to Samsung for repairs. Well, after a week I received a bill for $300 to pay for repairs. When I called Samsung customer service, I was sent around from agent to agent and from one team to another. No one could help. After 3 days of calling and speaking to over 20 people I was told that they could not repair the watch under warranty due to moisture detected. This is despite the fact that Samsung advertised this watch as water resistant for up to 5ATM and 30 minutes submerged under water. Also they advertise it as sweat proof. I only exercised with the watch and washed my hands occasionally. However they claimed it was my fault and not their watch being either defective or false advertising. This is the end of me buying Samsung products. Be warned!
3 years ago
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