I'm totally speechless at the way this company treats its customers. I bought from their website plain and simply because buying from the Samsung website filled me with confidence and huge expectation but how wrong could I be? I sent the Galaxy fold 3 back 35 days ago (because basically it was a crock of rubbish) for a refund and every day I ring to peruse the refund some Thai girl (who I struggle to understand) asks the same questions as the last phone call, one of which is when did you send the phone back. Its like its the first phone call all over again and starting from the beginning. Ive now bought an Apple iPhone as I wouldn't have a Samsung product given to me now. I will now have to involve Paypal in an attempt to rcover my £1599.