I have always been a Samsung fan, everything I buy is Samsung if they offer it. I purchased a Fold 2 phone with insurance. The phone broke and I made a claim. They said they would replace the phone, which didn't happen. A month later, they couldn't find the phone and would refund me. It has been two months since then and still no refund. Everytime we call, they talk in circles and never get anything done. This is a $2000 refund, not exactly a small amount. I pay Samsung for this insurance and they never help. They always send me to the insurance company that never helps. This is Samsungs problem since I pay them the monthly payment. Very disappointed in a brand I have spent tens of thousands of dollars on.