I bought a Samsung note 20ultra this pass September the screen went dark last night, not coming on at all. I am on the phone now with Janice at Samsung, my second call for the day after speaking to Rio earlier this morning. I tried the forced restart over 10 times, phone was on charge all night, I brought the phone to ubreakifixit as they suggested and what I am getting from these folks is process, procedure and policy. Which stipulates the next step is for me to mail the phone in for them perform their in house diagnostic. Ubreakitifix rep noted no sign of damages no sign of water damage said the phone is in perfect condition. I am asking for them to send me brand new phone and the response in process, policy, procedure. I asked for a supervise over 30 minutes ago and still none.......... This sucks royally.