I bought the Galaxy A32 5G phone in September, never worked right from day one. WiFi connections always dropped, the screen didn't wake up on notifications and music streaming app will not show in the status bar although they're playing in the background. After several calls to Samsung technical support and remoting into the phone still couldn't fix it, they asked to take it to UbreakIfix to have it diagnosed since there's no Samsung store near me. The diagnosis showed a bad motherboard. Called Samsung back and they opened a repair ticket and asked me to send the phone to them for repair. 5 days later they send me the phone back with a letter stating that no problems were found with phone and they just updated the software. I put the SIM card in and it wouldn't even detect the card, called Samsung back they issued another ticket to send it back in. About 5 days later I receive a call from service center telling that the phone has a bad motherboard and it it's going to cast me over $200 to repair. I said this is a brand new phone and should be under warranty. He transferred me back to their customer service to sort it out. I demanded to speak with a manager, I was told it was escalated and someone will call me back later that day. I waited 2 day and did not receive any call, so I called back and was able to get to a manage. After expressing my frustration and disappointment with the phone and service he opened another ticket for a refund and asked me for the receipt which I sent to him while on the phone so he can expedite the process. He indicated that it will take couple of days to process. A week passes by without hearing anything, so I called back and again was bounced back and forth through a few people and no one seemed to know what to do. The last person I got to said that it looks like ticket was opened for an exchange and not a refund but not quite sure and they're going to escalate it so someone will call me back. And still waiting. Unreal...