I have a warranty claim on an SM-R835 watch bought from a Samsung store. The validity of the claim hinges on the production of a receipt. I have it but it is on thermal paper and is essentially unreadable. A Samsung employee at another Samsung store saw it and agreed. She told me a statutory declaration would suffice. I provided one; she reviewed it with her manager; he said it was all in order and sent it off to Samsung service. Not acceptable according to Samsung service - they must get a legible receipt. I asked Samsung to access their copy (the Samsung store where I bought it has closed). They just keep saying "your claim is being reviewed. Then came the gold standard of insulting responses. "Ask the retailer for a copy of the receipt". I got very angry in my email reply. Clearly their policy is just to do nothing and hope you will go away. I will be filing my claim with Qld Admin Appeals Tribunal this week.