I bought a monitor for my home office, the monitor was delivered damaged. I was advised by Samsung to send the monitor back, I did and was told to wait 10 days for a refund. 10 days came and went and still no refund, I contacted Samsung to ask why? they had no explanation and said they will escalate and will get back to me asap, they gave me a £50 voucher as compensation. I waited another week still no refund, I called them again and they apologized but said there's nothing they can do it is with their finance team. I try to explain that I have no monitor and your holding the money I need to buy another one, I explained I've missed black Friday deals and all sorts I need a monitor to work. All to hear were sorry it's been escalated, surely this is against the law or something right? they said 10 days and it's been like double that. Terrible company, don't waste your time and money.