Absolutely WORST customer service in my life. Have wasted more than 15 hours in more than 20 calls to them and every person is either missing parts of the information they are supposed to have or just cannot do anything to actually address my problem. I bought a brand new tablet that stopped working on the 3rd day and had been having to track the delivery to the repair facility, then the repair. It all took so long that I decided to get a refund. And after 3 weeks of Samsung receiving the device, I have still not gotten my money back. Will NEVER built samsung again.