Samsung washer broke immediately. Called them and spent an hour talking with customer service (I use that term lightly) before they told me no company would repair it. Spent several hours and countless hoops were jumped through trying to get a refund. Their refund process is beyond ridiculous with many, many separate steps. It's apparent they are doing this intentionally so folks will give up. Finally, I just called Costco where I bought it from and they set up a refund in minutes LOL. I'll never buy any trash Samsung product again. All of the 1 star reviews below are well-deserved.