I have Samsung Z Fold 5G bought in 2021 for around 6000 AED. I experience issue with the speakers only when I unfold it. I visited SAMSUNG branch in Mirdiff City Center, the technician staff informed me if it is a hardware damage it would not be covered and if it is software then it would only be covered. Then the staff informed I need to pay 2500 AED to get it fixed without any basis for the amount and without any diagnostic or any evidence of hardware damage. Then he brought the receipt stating there is dent on the mobile (which is not correct). Staff objective was to relate the issue to a physical damage and try his best to make me pay for the service. The question is how did the staff come to the conclusion it costs 2500 AED but no diagnostic test was done yet? And why staff is using the word dent instead of scratch? Due to this I switched to iPhone, until my mobile get fixed, if the service was good I would bought another SAMSUNG yet it became risky to buy one more mobile from them and I think this might be no turn back to SAMSUNG again.