The one star is towards the only person who helped us today. Around 6 reps sent to “help” after continuously disconnecting and blamed it on “technical difficulties” which was hard to believe after the 3rd time. Samsung will take your money, send you confirmation and an email stating your product shipped but never tell you where it is afterwards. It took a month of vague updates telling me my order was on time with no tracking or proof and a week after the delivery date passed to finally speak with customer service, only to be brushed off and ignored! Once I stated my concern about the phone I ordered, they expected me to wait 3-5 business days to receive an update on the whereabouts of my order which should be mandatory and already in my email! Throughout my conversation with the rep, they proceeded to tell me they will “personally make sure” I receive an update only to disconnect on me a few minutes later. This went on with several other reps as well after reading the chat. They blamed this delay on a “thunderstorm” that occurred at their warehouse when the phone was purchased in November and is now late December; then proceeded to refuse to give me any manager contact information and instead giving me a ref number right before disconnecting on me again! After making a call, turns out the product was back ordered, and had no product in stock to sell but still advertised they had it anyway. But I guess the “thunderstorm” was the problem right? Anyways Samsung costumer service is horrible at listening to you or giving you any sort of useful information, safe to say I’m never buying straight from their website again.