Dear Mr Hadrian Baumann We purchased a Samsung washing machine in June 2021 for £500. not a cheap one and we saved for this thinking we would get a good one as we have used Samsung products for some time. Unfortunately, a bit of rubber in the door has come off. There are only two adults in our household (no children and not much washing). Thinking it would be under warranty we contacted Samsung to be told it's not covered as it would be classed as misused. We have never had this happen to a washing machine before, and our other ones have not been a brand name like this or expensive. They said they would send an engineer but the charge would be £137.00 . We explained we could not see how this has happened and also could not afford the price given for the repair, so will need to look into getting this fixed ourselves. We were told if we do this it will make our warranty void so we would not be able to contact them again in the future. I will not be purchasing another Samsung item ever. We are now left with a leaking machine door due to the cost of the repair and it is only 6 mths old. Shocking and disappointed in Samsung. Samsung are such a big company and their items are not cheap. We are now in the process of trying to repair ourselves but due the pandemic and employment issues this is difficult. I am disappointed and struggling to get this done. We were not aware the rubber seal would not be covered. Regards Anthony Shores