We bought a new tv from Samsung November last year, and from the 4th month we started having problems with it. The wifi would keep disconnecting, sound would suddenly turn off, there would be blurry and pixelated images on screen. Up to 5 engineers came to check out the tv and all of this was deemed normal. We were repeatedly told the tv just needs repairing and not replacing, but frankly it’s ridiculous enough that a brand new tv has so many issues that need fixing. An engineer came to check out the tv recently and ended up physically damaging it leaving a black line running down the middle, and we’ve been watching tv this way for weeks now. Another engineer finally agreed that the tv needs replacing but now the head office is refusing to honour this and they won’t give us a new tv. I’ve spent probably hours of my time by now waiting on the phone to speak to customer service, even taking time off work to wait at home for an engineer when nobody else in my family was available, complaining to what seems like hundreds of people to no avail. We are so fed up of all this headache just for a working tv. Samsung even sent us a basket of chocolates and cookies as an apology but honestly I’d rather they just focused on replacing my tv once and for all. I feel as though my problems started when I told them I’m old and they figure they can take advantage of the fact that I’m not so tech savvy In Samsung’s own policy which I’ve heard from their own staff, it says if the problems aren’t sorted out after 3 times the customer is entitled to a replacement, but for some reason this doesn’t apply to us. Ref:2129741691