We ordered our Samsung refrigerator in October of 2021 we were aware of the shipping delays but we looked at all refrigerators and purchased one that we weren't particularly liking, but for the fact that it could be delivered nov.13th. We questioned the deliver because if we had to wait we'd just get one that we actually liked rather than wait on one we weren't happy with. Our delivery date was nov.13th ,but we got a call that said it would now be Dec. 2nd. Not happy ,not happy at all,so my husband talked to a Samsung representative and he was told that we could do what ever we had to, to get us through until the refrigerator came and that Samsung would reimburse us for what ever we had to purchase or do because they had failed to deliver on the promised date,so we purchased a small 22cubic feet refrigerator to get us through at a very discounted price thinking that the Samsung representative words and promises were good. The representative also told my husband to wait until the purchase of the Samsung refrigerator was complete and then they would reimburse us for all our troubles. We took him at his word,but he lied,straight up lied when our second delivery date approached, we were called again and told it would now be delivered on the 21st of Dec. The waiting isn't what bothered us ,it's that when we did finally get the refrigerator and called Samsung like we were told to do when the transaction was over they denied any statements made to my husband and we were left in the lurch with the extra money that had to be spent because of there breech of their own contract on delivery ,not once but twice. Again,not angry about the wait,but we are very angry and disappointed in the out right disrespect from this company and the out right lies. After we were told that they would not honor the statements they made we were told,but we will send you a 50.00 gift card,yet another lie. We have never received anything from samsung, this refrigerator that we don't like and have had for about a week and it doesn't run right or make ice like it should,it actually took it 3 days to make one piece of ice. I or anyone I can reach will never purchase another Samsung product because of the poor poor business practices of this company. We feel like we were bait and switched.. you tell us one thing so we won't cancel the order of the refrigerator, then when we get it you switch what you had told us and seem to not even give it a thought. Fool us once that's on you,but you'll never fool us again to purchase from Samsung. BTW customer service isn't service when you lie to people.