Purchased a Samsung fridge freezer - door handle broke off after 14 months. They called it physical damage. So many review on the internet with the same problem. The plastic brackets just give way after using the handle over a period of time, hence not just a new handle but a whole new door which will cost $400 plus labour. Basically nearly a third of the price of the fridge freezer in total. Customer service is appalling. Just cop out response. Samsung obviously care a lot as I noticed they do not even bother responding to anyone who puts in a complaint on here. A case of grab your money and run. So do I pay $400 plus for the same design fault on the freezer and not use the handle? Obviously they think it is physical damage using the handle to open the drawer - isn't that what a handle is for? AVOID THIS FRIDGE FREEZER LIKE A CASE OF COVID.