I have had a horrible experience dealing with Samsung customer service. I have bought a Galaxy watch 4 in November last year direct from the Samsung website. The watch has been in service 3 times; each time, the clock was kept in the service for 12 days. However, Samsung rejected replacing or returning the item because I bought it with a student discount. 10 days ago the watch stopped again working, and I have sent it to the service and this what I have received from customer service, am contacting you to advise you that based on our technician's assessment of your product, we can proceed with a free-of-charge repair Please allow 2-3 business days for repair to be completed. Samsung will get in contact with you when your device is ready for pick up. Please respond "Yes" if you would like your device to be repaired OR please reply "No" if you would like Samsung to return the device unrepaired. Thank you Samsung Electronics Australia.