purchased a brand new Samsung Washer and Dryer in November 2021. On December 31,2021, my dryer stopped heating. A technician finally came out on January 6, 2022. I was informed that a part had gone bad and would need to ordered and would not be fixed until January 26th, 2022. I have 3 children and a single mother at that. This time frame is completely unacceptable. They expect me to go a month without a dryer in the winter at that. Customer Service was not friendly and they DO NOT make things right. I WOULD NOT RECOMMNED SAMSUNG TO ANYONE NOR WILL I EVER PURCHASE ANOTHER PRODUCT THAT IS SAMSUNG. TERRIBLE, PLEASE BEWARE AND TRUST ME, DO NOT BUT ANY SAMSUNG. THEY WILL NOT HELP YOU WHEN THEIR PRODUCT FAILS AND TRUST ME, IT WILL FAIL. STAY AWAY