I'm in this camp of I will never buy direct from Samsung. I have been dealing with a lost TV.  The order support people give you what they must know is bad information just to you to get you off the chat or call. Here are my examples of my recent dealings.  "Need not to worry as I will forward this issue to the concerned department so that your order can be delivered within 24 hours. I can completely understand your frustration, it is completely justified." I knew this was not true and pressed the rep on how he could make this statement and his reply, "this is the process and according to it the complaint will be forwarded to the concerned department internally. Days go by and still no TV I open another chat session, Samsung sends me this email, "This is a follow-up email regarding the USXXXX. Upon checking the order details we will consider the order is lost in transit if there is no update till 10 business days from the last update of the Ags, as per the tracking number 7 business days has been completed I request please wait for the 3 business days and get back to us on Jan 18 we will help you with the refund. Warm regards, Duvva Shiva Sai Samsung Customer Care" I get back with them on the 18th and had to endure another marathon chat session.  Finally they abruptly tell me, " I have checked the details with my team and I will right away process the refund you will receive it in 24-48 hours. You will receive the refund update to your email address" Again, I knew this was a blatant untruth yet again from the support.  48 hours later and no email. When things go right with Samsung web orders everything is fine but if something goes wrong watch out and be prepared to waste hours of your time.  My time has value so in the future I will never order directly from Samsung.  It simply is not worth it. I shudder to think why their tech support is like