If I could give them 0 stars I would! There was a defect on my brand new phone which I had to send in to samsung to fox. They were going to charge me $500 for a brand new phone that had a defect to get it fixed! I had to fight them on that to not have to pay for something that was their issue. Then they agreed after a week pf fighting to fix it but no matter how many times I call, I can't get an update on where my phone is! I've been without a phone for almost 4 weeks already and no one can give me an answer. This is the worst customer service ever! Where is my phone!!!??