Bottom line: Appliances - GO TO LOWES, or better yet Best Buy or ANY OTHER STORE THAT CARES ABOUT THE CUSTOMER. (Please read this warning) Once you pay for the order, Home Depot passes the buck to the appliance vender, and it is all on YOU to get the correct delivery date, or any resolution with either a replacement unit or service repair, if the product requires it! You are left all alone to fight the big manufacturer. I ordered a matching (clothes) washer & dryer on December 18, 2021. (Update 2/22 final resolution: 7 weeks after initial order by cancelling the order and placing it on another vendor (Lowes) that actually stocks the products it sells!) The first call I received weeks later on the date I was supposed to take delivery, was to advise me of "a broken-down truck" so my delivery was going to be another "10 days." The woman on the other end said "But, since your delivery is so late already, we will schedule you for next Thursday." (This was on a Friday) She stated all that in a very condescending tone "we are doing you a favor matter" of fact statement tone. (Samsung Customer Service in in the Dominican Republic and apparently a very loose management) Seven days go by, and we get a call to schedule our delivery, "but the dryer has a ding on the back right corner," oh nice! She went on: "If you will, please take a look at it and if its appearance and operation is OK with you to keep, we will give you a discount." The next day arrived, and the washer was fine, but the dryer had a huge crunched right FRONT ding and so much so, I don't believe it would even operate or stand anywhere near level on its own four legs. I refused it and told them to bring me another. Another ten days pass and they bring a new one, it was a dusk delivery but looked just fine and brand new...We hooked it up, performed the test for the dryer that is asked when you first set it up (Per Samsung) and leveled it. My wife turned it on, and the sound was like a half load of clothes with a bunch of belt buckles in the tub. IT WAS EMPTY! We then took a DETAILED view and lo and behold there were three indentions that were visible if you took a detailed look of the dryers' "lines" and followed them or compared one side to the other. So, here we go again, I called appliance Home Depot "Customer no-service" and after ten minutes on the phone advising her of the situation, they had placed me into, they passed the buck to Samsung. The Samsung rep was as helpful as Home Depot. "We can have a service tech call you in the next 48 to 72 hours to schedule a service call. He wanted to hear the dryer as I told him about the exact sound, so I turned it on to let him listen, after about 10 seconds he asked me to empty the dryer due to all the racket to assist him…I TOLD HIM “IT WAS EMPTY.” So, he says the "service technician will call me in 48 - 72 hours to schedule my visit, they did not want to agree to replace it. He made it sound like a 10-day replacement unit delivery was sketchy at best and it could be much longer. By this time, I am just over the whole thing. Thats it, at best another new dryer apparently was another ten days wait. It has been one day shy of a full month now, no one from either business thinks my situation warrants any expediency. He ended the call with: "thank you for your business, thank you for calling and I hope you have a nice day!" (A very condescending arrogant tone every call with them, HD was no different!) 2/4/22: Samsung intentionally sent me two (2) bad dryers to unload them on a customer, but due to damage the second one not working, they failed. We took a detailed look, it actually had three distinct crumple areas on the bottom, it had been DROPPED very hard. THE REAR COVER WAS BULGING INTO THE DRUM. Thankfully there are alternatives, I ordered the same dryer from Lowes on 2/2/22 and it is scheduled to be delivered 2/5 Please read this review, take the warning seriously and HAVE A NICE DAY!