I have been trying to get a refund on my Samsung refrigerator for two months now. They keep send me a text message to confirm an exact the refund I have advised them on 100 occasions that it does not allow me to except it through the text message. They also sent me an email I printed out the paperwork and emailed it back to them also. I have called Samsung on numerous occasions the last phone call I asked to speak to a supervisor and the representative flat out told me now that that’s not going to happen. It is now over two months I cannot get a refund from them and they keep telling me they need additional documentation that has been provided to them several times. At this point I have to get an attorney involved. I will never buy a Samsung product again