I have been a customer of Samsung for over 30 years all my products are Samsung. Every phone I have I have bought direct from Samsung. Service used to be very good. I needed a new phone urgently as I am going through chemotherapy and it is imperative that I have a phone for my appointments and keep in contact with the hospitals. I bought a phone with Samsung at the beginning of January. The sales advisor was very helpful and told me what phone to buy. I explained my situation and he assured me it was in stock. A few days later after paying for my phone I received message saying it wasn't in stock and they couldn't deliver it. I called Samsung they told me that the message I received was a mistake and it was not delayed and it would be delivered. Delivery day came and went no phone. I called Samsung I explained my situation and they didn't care and told me it wasn't in stock so I was lied to by Samsung. They said they would email me to see when it was in and would keep in contact with me and when phone came in they would make sure I got one as it was first come first served. They didn't bother didn't contact me once, nothing. I called again and spoke to same lady who had forgotten to contact me and had forgotten to reserve a phone for me. I asked to make a formal complaint. She said she would raise one. I held on while she did it for another 40 minutes I asked what she had written could I see it she said no. I have now spent over 4 and half hours on 3 calls to Samsung. I have emailed on five occasions explaining my situation and that I have cancer and am undergoing chemotherapy and the stress they are putting me under is awful. They do nothing and I am still without a phone or any resolution.