I will be rating Samsung with 0 stars. It would not allow me to post without hitting at least one star, but as far as I am concerned that is one too many. I would highly discourage anyone from purchasing any Samsung appliances. I always try to go with locally owned stores rather than big box stores, but my experience has really changed my thinking on this. I purchased and ordered a refrigerator in August of 2020 which did not arrive until January of 2021. I also purchased the extended warranty. The refrigerator ceased to work in October of 2021 while still under manufacturer's warranty. I called Kelly's and attempted to get ahold of Samsung and they referred me to the Appliance Hospital. Unfortunately they have been out 8 times and I still do not have a working refrigerator and it is now February, 4 months later. I asked the appliance repairman when I could get a new refrigerator and he replied he didn't know, but was sure that it wasn't until he had completely rebuilt this one. I have called Kelly's who sold this at least 5 times without a return call. I finally got a hold of the manager Lorenzo who told me it was a Samsung problem and I could go through them. I explained that I had attempted that with no luck and felt that he needed to stand behind his product that he sold. He told me that if he did that he would go bankrupt. I stated why would anyone go to a smaller business then? He told me because they are easier to get a hold of. I explained that I had called and left 5 messages without even a return call. He told me he would call me back after talking with the Samsung rep, which surprise, never happened. I decided after the last repair was ineffective I would go in and try talking to someone in person. I then went in and spoke with Cody, as the manager was unavailable. He basically told me there was nothing he could do for me and suggested I go through Samsung. I asked for a direct Samsung number of someone I could speak with to try to get this taken care of. He could not produce a number other than the chat bot online. He also told me that he would talk with the Samsung rep and get back to me at the latest on Monday (several weeks ago). Surprise again, no return call. He also told me that Samsung put out an inferior product. I asked why in the world he sold it then? He stated that they only had a few Samsung products. I would highly recommend that you steer clear of Kelly's and any Samsung products. Kelly's does not stand behind their products, nor does Samsung, they do not return calls, and they do not assist you when you have a problem.