Ordered oven 7JAN22 to be delivered about 14 January 22. After not receiving the product or update on 19 January 22 I called Samsung who told me to call the shipper who told me to call Samsung. Finally after inquiring where Samsung's responsibilities lie and soooo many transfers......Samsung finally communicated with the shipper and gave me a delivery date of 10 February 22 10 FEB 22 The oven arrived today at 11:30 am. Open box without moving 1:00 pm 10 FEB22 Inner glass shattered---glass everywhere Call Samsung at 2:00 pm to report damage 10FEB22 Samsung set up ticker 416-381-4324 with Service Quick 10FEB22. Same day: Service Quick advised that the damage is out of warranty and therefore I have to pay.I was advised by Samsung that since I only got the item today it is under warranty. Same day: Called again Samsung Customer service/sales and the Service Provider said that The product is out of warranty and I should have claimed the damage within 14 days of ordering it. The fact that I only received it today 10FEB, and ordered on 07 January 2022 I should have called them before it was delivered to make a claim for the damages. Does this make sense to you? After another try with customer service I was advised that he would update the order because it is under warranty. I was pleased.Also during this conversation, I inquired about SamsungCare Plus They sent me a link to apply for the Care Plus since the product is under warranty. NEXTDAY: Received a list of charges that I will have to agree to from The Service Provider $120 for visit non refundable and 95 per hour and charges for the parts. I called Samsung at around 8"30AM 11FEB22 to tell them of this which is contrary to what I was advised they cancelled that work order because it did not mention that it was under warranty and gave me a new ticket number 1088278, As I was having this much trouble with just getting the Oven in my house and operational I decided to log on for the SamsungCarePlus. First person: You cannot, because you should have purchased it at the time and prior to delivery. I explained what I was advised but she could not help me Second person: (12 minute cue each time even with autocallback). Somehow after many calls and them only wanting to do this on my mobile phone which seem rather odd and I have to repeat everything...made me suspicious. I did eventually try online (after figuring out what a IMEI number....Still not successful. Another call/Another Person customer service who now tells me that because the product is delivered and I did not purchase the CarePlus at the time of purchase I cannot now. I advised that it did not give me the option to purchase it when I was ordering the oven I even looked for it. ANOTHER CALL: Yes you can purchase the CARE and I will update the records and transfer you....HOLD....HUNG UP It just seems a needless UPHILL battle for an OVEN. Will update. HUNGRY OVEN NIGHTMARE-HUNGRY SENIOR